TRIBEX SERVICES
TRIBEX SERVICES
THROUGHOUT THE TEST VALLEY AND SURROUNDING AREA
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These Terms and Conditions represent a contract between Tribex Services, hereafter referred to as the Company, and the Customer. The Customer agrees that any use of the Company’s services, including placing an order for any services by telephone, email or via the website forms shall constitute the customer’s acceptance of these Terms and Conditions. Unless otherwise agreed in writing by an agent of the Company, these Terms and Conditions will prevail over any other terms of business.
N.B. No variation or alteration of these Terms and Conditions will be valid unless approved in writing.
EQUIPMENT
Where any materials and equipment are provided by the Customer all equipment must be safe to operate, in full working condition and must not require any special skills to be used for the purpose of cleaning. The Customer must provide clear and detailed instructions where required for all equipment and products.
PAYMENT
Payment is due prior to service commencement unless otherwise agreed. Methods of payment will be provided with invoicing.
Although greatly appreciated and a powerful way to say ‘Thank you’, the Customer understands that tipping is not required.
The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment. If the Company has to refer the Customer’s account for collection to a third party then extra fees may be added.
REFUNDS
No refund claims will be entertained once any services have been carried out.
Refund will be issued only if the Customer has cancelled a service within 48 hours prior to the start of the session and a payment has been already taken by the Company.
Refund will be issued in the case of an operative failing to attend as agreed if payment has been already been collected by the Company.
CANCELLATION
The Customer agrees to pay the full price of any agreed service provision if:
1.The Customer cancels or changes the time/date less than 48 hours prior to the scheduled start time.
2. The Customer fails to provide access to the service premises thus preventing the Company to carrying out the booked services.
3.If the Customer needs to change the service or time the Company will do its best to accommodate. A minimum of 48 hours’ notice is required. Any changes in the service provision are subject to availability.
These terms apply on any day of the week including public holidays
EMPLOYMENT REFERRAL FEE
The Customer is liable for an employment referral fee of £200.00 per person, should he directly employ (either legally or on a cash basis) anyone currently employed by the Company. The Customer agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs.
The Customer further agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.
CLAIMS
While the Company operatives make every effort not to break items, or cause any damage, accidents do happen. For this reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) or any item with a replacement value in excess of £50 be stored away and or removed from any work area otherwise no liability for damage will be considered.
The customer will indemnify the company against any claim for accidental or incidental damage. Claims for damage may be referred to our liability insurers and their decision is binding. The Company will not be responsible for damage due to faulty and/or improper installation of any items also old/worn out/damaged items. Any items, or surfaces, that are liable to damage should be pointed out before work commences.
COMPLAINTS
All complaints must be received in writing or email and include photographic evidence of the issued area and description of the issue within reasonable time of service completion, to ensure that the details are received in a clear and complete manner. Due to the nature of the service, reasonable time is equal to up to 48 hours upon completion of the service. Evidence of pre damage conditions may be required to support any claim. If the Customer is dissatisfied with a currently occurring service, the Company asks that the Customer notifies it as soon as he notices anything. The company’s management should be notified immediately. Please don’t wait until the service has ended.
LIABILITY
The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with a late, or none, arrival of Company operatives at the service address.
The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with any matter beyond its control.
It is expected that any damage claim should be dealt with via the customers own insurers wherever possible.
SUPPLEMENTARY TERMS
The Company, reserves the right to re-evaluate charges should the Customer’s initial list of agreed tasks, or timings to complete services, change.
Where estimated times to complete tasks have been agreed the company will do its best to complete these. If, during tasking, it becomes clear that time limits cannot be met the customer will be informed and given the choice to increase the timings, against charges, or restrict the timings to those estimated.
The Company will do its best to arrange an immediate replacement should an operative be unable to attend a scheduled visit, and will inform the Customer prior to the visit. Timings may vary.
For cleaning tasks our operatives are not allowed to hand wash any items of clothing belonging to the Customer. They can use a suitable machine.
Before commencement of any service provision the Customer should notify the Company of any known health and safety issues including the requirement to be aware of any allergies or intolerances to any products whether supplied by the Company or the Customer. We take the health and safety of all our operatives, our customers and any other persons very seriously and require notification of any issues in sufficient time to ensure compliance.
The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.